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Owned and operated by Sanctuary Home Living, our team is ready to answer questions about pizza ovens, hot tubs, greenhouses, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, reach out to our team.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your space, you can start a return by contacting our support team. Please refer to our Return Policy page for full details.
Can I exchange an item for a different model?
Yes, exchanges are available within the 30-Day Returns window. Contact us with your order number and the product you would like instead, and we will walk you through the process.
How do I choose the right pizza oven or hot tub for my space?
Consider the size of your patio or backyard, how many people you plan to host, and whether you need gas or wood-fired capability. Our team is happy to help you compare models and find the best match for your outdoor setup.
Do your robot lawn mowers work on hilly or uneven yards?
Many of our robot lawn mower models are designed to handle slopes and varied terrain. Check the product listing for maximum incline specs, or contact us with your yard details and we can recommend the right unit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your backyard? Return eligible items within 30 days per our Return Policy.
